ARSC User Services

User Services Banner

Consolidated Customer Assistance Center (CCAC)

All ARSC HPCMP users are asked to use the CCAC as their first point of contact for support. The CCAC is available Monday through Friday from 8:00 AM to 11:00 PM Eastern Time.

e-mail:

web: www.ccac.hpc.mil

CCAC User Portal: help.ccac.hpc.mil (non-ARSC.EDU realmed customers only)

phone: 877-222-2039 or 877-CCAC-039

fax: 937-656-9538

ARSC Customer Support

ARSC Consultants are available for our Academic users Monday through Friday from 8:00 AM to 5:00 PM Alaska Time.

e-mail:

phone: 907-450-8602

fax: 907-450-8601

General User Information: Requesting an Account; Quick Start Guide; ARSC HPC Users' Newsletter; Training and Classes
Getting Started Guides: Sun Opteron Cluster (midnight); Cray XT5 (pingo); Linux Workstations; Storage Management; PBS; Kerberos Clients; Kerberos and SecurID Logins

ARSC Resources: Hardware; Software
Important Policies: Security Policies; User Policies; Storage Policies; Information Assurance Training
HPCMP Related Links: Consolidated Customer Assistance Center; Baseline Configuration; Consolidated Hardware Page; Consolidated Software Page; Kerberos Client Download
Real-Time: System Status; System News Items

Arctic Region Supercomputing Center
PO Box 756020, Fairbanks, AK 99775 | voice: 907-450-8600 | email:

Consolidated Customer Assistance Center (CCAC)

ARSC Customer Support

General User Information

Getting Started Guides

ARSC Resources

Important Policies

HPCMP Related Links

Real-Time